How can we help?

Creating an account is free and takes less than two minutes. Click the "Join Free" button at the top of any page. You'll need to provide your first name, age range, gender, email address, and a password. Once registered, you'll receive a verification email — click the link inside to activate your profile and start browsing.

Log into your account and navigate to "Edit Profile" from your dashboard. From there you can update your name, photos, bio, interests, and preferences. Changes are saved automatically. We recommend keeping your profile up to date to attract the most compatible matches.

On the login page, click the "Forgot your password?" link below the password field. Enter the email address associated with your account and we'll send you a password reset link. The link expires after 30 minutes for security reasons. If you don't see the email, check your spam or junk folder.

You can delete your account at any time by going to Account Settings → Privacy → Delete Account. Once confirmed, your profile will be removed from public view immediately and your personal data will be permanently deleted within 30 days in accordance with our Privacy Policy. If you have an active subscription, please cancel it before deleting your account to avoid further charges.

No — each person is permitted one account on Singles Community. Multiple accounts violate our Community Guidelines and will be removed. If you've lost access to your original account, please contact us at support@singles-community.com and we'll help you regain access.

Our matching system uses the preferences and information you provide in your profile — including your location, age range preferences, and interests — to suggest compatible members. The more complete your profile, the better your matches will be. You can also browse member profiles independently and send a message or a "wave" to anyone you're interested in.

A few things can help: make sure your profile is fully complete with at least three clear photos; write a genuine, friendly bio; and broaden your search preferences slightly (e.g., age range or distance). Members with complete profiles receive significantly more interest. If you recently joined, give it a few days as our system learns your preferences.

Yes. On any member's profile, tap the menu icon (three dots) and select "Block" or "Unmatch." Blocking prevents that person from viewing your profile or contacting you. They will not be notified that they have been blocked. You can manage your blocked list in Account Settings. If someone is harassing you, please also use the Report a Profile tool.

Messages between members are private and only visible to the two people in the conversation. However, please be aware that our Trust & Safety team may review messages when a report or serious concern is submitted. We recommend never sharing sensitive personal information (such as your home address or financial details) in messages. See our Privacy Policy for more details.

Read receipts are available for Premium members. When someone has read your message, a small checkmark indicator will appear next to it. Free members can see delivery confirmation but not read status. Upgrading to Premium unlocks read receipts along with several other features.

Premium membership unlocks unlimited messaging, read receipts, advanced search filters, the ability to see who viewed your profile, profile boost credits, and priority placement in match suggestions. Premium members also get access to exclusive features as they are released. See the pricing page for a full feature comparison.

You can cancel at any time from Account Settings → Subscription → Cancel Plan. Cancellation takes effect at the end of your current billing period — you'll retain access to Premium features until then. We do not offer refunds for the remaining days of an active subscription period unless required by applicable law. For assistance, contact billing@singles-community.com.

Subscriptions renew automatically at the start of each billing period. If you cancel after your renewal date, the charge for that period is non-refundable. To avoid an unwanted renewal, cancel at least 24 hours before your next billing date. If you believe you were charged in error, please contact us at billing@singles-community.com with your account email and we'll investigate promptly.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal. All payments are processed securely through our payment provider and are encrypted using industry-standard SSL/TLS technology. We do not store your full card details on our servers.

Subscription fees are generally non-refundable, as stated in our Terms of Service. However, if you believe you were charged incorrectly, or if you are in a jurisdiction that provides a statutory cooling-off period, please contact billing@singles-community.com within 14 days of the charge and we will review your case.

You can report any profile by visiting their profile page and tapping the menu icon → "Report." Alternatively, use our dedicated Report a Profile page. You can also report individual messages by long-pressing on the message in chat. All reports are reviewed by our Trust & Safety team within 24 hours. Reports are confidential — the reported person is not told who reported them.

Common signs of a fake profile include: photos that look like professional modelling shots; a very sparse bio; requests to move to another platform very quickly; claims of being overseas; inconsistencies in their story; or requests for money or financial help. If anything feels off, trust your instincts and report the profile. Read our Safety Tips for a full list of red flags.

Your profile is visible to other registered members who are logged in. It is not publicly indexable by search engines. You can control what information appears on your profile and adjust your privacy settings from Account Settings → Privacy. You can also temporarily hide your profile if you need a break, without losing your data or matches.

Under GDPR and applicable privacy law, you have the right to request a copy of all personal data we hold about you (data portability). To make a request, email privacy@singles-community.com with the subject line "Data Access Request" from the email address associated with your account. We will fulfil your request within 30 days.

Start by clearing your browser's cache and cookies (usually found in browser Settings → Privacy). Try opening the site in an incognito/private window, or try a different browser. If the problem persists, it may be a temporary outage on our end — please wait a few minutes and try again. You can also contact us at support@singles-community.com with a description of the issue and a screenshot if possible.

First, check your spam or junk mail folder — our emails sometimes end up there. If you use Gmail, also check the "Promotions" or "Social" tabs. Make sure you entered your email address correctly during registration. You can request the email to be resent from the login page. If you still haven't received it after 10 minutes, contact support@singles-community.com.

Photos must be in JPEG, PNG, or WebP format and no larger than 10 MB per image. Make sure your internet connection is stable. If the upload fails repeatedly, try resizing the image to a smaller file size using a free tool like Squoosh before uploading. If the issue persists, please contact support with details of the error message you're seeing.

Slow performance is usually related to your internet connection or browser. Try refreshing the page, clearing your browser cache, or switching to a faster connection. We recommend using an up-to-date version of Chrome, Firefox, Safari, or Edge for the best experience. If you consistently experience slow performance, please report it to us at support@singles-community.com so we can investigate.

We appreciate bug reports — they help us improve Singles Community for everyone. Please contact us at support@singles-community.com with a description of the bug, the steps to reproduce it, your browser and operating system, and a screenshot if possible. We take all reports seriously and aim to acknowledge them within one business day.